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Frequently Asked Questions

Can JDB pieces be customized?

Yes. If, after consulting our size guide, you identify the need for adjustments, please include your measurements in the order notes during checkout.

We recommend selecting the size closest to your measurements and providing any additional information so our team can evaluate the necessary adjustments.

Can the Corporate Collection be customized?

Yes. All products from our Corporate Collection can be customized.

After placing your order, please send an email to [email protected] including:

  • Order number;
  • Company logo;
  • Customization instructions.

Our team will contact you to continue the process.

What does Friendly Jeans mean?

Friendly Jeans represents our vision of fashion: more conscious, responsible, and connected to positive impact.

We use premium upcycling techniques to transform denim that could otherwise be discarded into exclusive, high-quality pieces, extending the life cycle of materials and reducing environmental impact.

In addition, part of our results supports social projects focused on education, income generation, and life transformation.

Are the pieces exactly the same as shown in the photos?

Every JDB creation is unique.

Because we work with upcycling processes and carefully selected materials, slight variations in tone, texture, or details are part of the exclusivity of each piece.

This uniqueness is one of our greatest differentiators.

How do I choose my size?

We provide a size guide on each product page to help you select the best fit.

If you have any questions or require adjustments, you may include your measurements in the order notes.

Which regions do you ship to?

We deliver throughout Brazil and to various international destinations.

Currently, we serve:

  • Brazil
  • Mercosur Countries
  • Central Europe
  • United States

Shipping costs and delivery times are automatically calculated during checkout.

What payment methods do you accept?

We accept the payment methods available at checkout, including Pix and credit cards.

Installment options may vary depending on the selected payment method.

How can I track my order?

After payment confirmation, you will receive an email containing your order information.

Once your order has been shipped, we will send you a tracking number so you can monitor the delivery.

How long does it take for my order to be shipped?

Preparation times may vary according to product availability and any requested customizations.

After shipment, transit time will depend on the selected shipping method and destination region.

How can I contact JDB?

Our team is available to assist you.

Customer Service:
Monday to Friday, from 9:00 AM to 6:00 PM (Brazil Time).
Excluding national holidays.

Email:
[email protected]