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Exchanges & Returns

At JDB, we want every piece to reflect the same positive impact we stand for: respect, consciousness, and well-being. But if for any reason you are not completely satisfied with your purchase, we're here to help.

1. Exchange or Return Period

In accordance with consumer protection regulations, you may request an exchange or return within 7 (seven) calendar days after receiving your order.

This right applies to all purchases made through our website.

2. Product Conditions

To be eligible for an exchange or return, the product must:

  • Show no signs of wear, washing, or odors;
  • Have all original tags and labels attached;
  • Be accompanied by the invoice or proof of purchase.

Products that do not meet these requirements may be returned to the sender.

3. How to Request an Exchange or Return

Contact our team via WhatsApp at +55 (61) 99229-3664 or by email at [email protected] and provide:

  • Order number;
  • Reason for the exchange or return;
  • Photos of the item (if necessary).

Our team will provide all instructions to begin the process.

4. Exchange Options

You may choose to:

  • Exchange for another size or model (subject to stock availability);
  • Request a full refund, provided the return falls within the legal period.

Refunds will be processed using the same payment method used for the purchase.

5. Shipping Costs

  • The first exchange is on us!
  • In cases of returns due to change of mind, return shipping costs are the customer's responsibility.

6. Defective Products

If your product presents a manufacturing defect within 90 calendar days of receipt, please contact us.

The item will undergo technical evaluation and, if the defect is confirmed, you may choose between:

  • Receiving a replacement product of the same or similar model; or
  • Receiving a full refund.

Normal wear and tear or damage caused by improper use are not covered by the warranty.

Questions?

Our customer support team is ready to assist you.

[email protected]

+55 (61) 99229-3664